Absolute garbage Charleston Tour Booker
Absolute garbage Charleston Tour Booker We found an "Afternoon" cruise in Charleston and booked it. There was no time on the event, but we (I think reasonably) assumed that this was after 12:00. We get a notification from the company saying that the time for the event was 10:00am a couple of days before the event, though. Since we already had plans with friends during this time, we wrote back that the tour needed to be cancelled and refunded. Through multiple rounds of back and forth, Cool Destinations tried to foist us off on the tour operator, even though that's not who we booked with. They apparently communicated nothing to the tour company about the fact that we would not be there because of the mislabeled event title. The following morning, we get a call at 9:30am from the boat captain asking us where we are. We followed up several times with screenshots of the Afternoon Charleston boat tour page until they finally said that they're investigating. After about a week—and with photographic proof that we were in the right, mind you—the booker says that the tour company will not refund the order and acts like they have nothing to do with it. If you're looking for a tour event in Charleston, stay far away. This was a terrible experience. 'Cool Destinations' is a terrible tour booking company.