Parcel never arrived
I ordered two items over a month ago but I only received one of them. I’ve contacted them several times to ask about the other parcel’s status but got no reply for a week straight. I then contacted them again this week and finally got a reply, which wasn’t even by an actual person, it was AI generated! It told me they’d ship it out within two days which they never did. Even if they shipped it out now I don’t think it would arrive in time for the concert I need it for. I’m never ordering from here again and I want a full 81€ refund.