I needed answers and help on a specific…
I needed answers and help on a specific issue with spam mail that was quite overwhelming, a problem for which I had not been able to resolve on my own. James Hart, Customer Support Manager, took ownership of researching my issue, then helping me with a solution that was doable at this time, and always responded to my many questions and concerns. This unfolded over a few days as I also had domain transfer questions but all were resolved in good time, I felt like my needs were addressed with genuine care and concern.