They pay you for reviews.
They pay you for reviews. Screenshot your review, and send it to us. Right after we received the screenshot, we will gift you an E-bike mirror or other accessories you like! Thank you in advance for your help! Sincerely, Jasion Customer Service Team Lyn Screenshot your review, and send it to us. Right after we received the screenshot, we will gift you an E-bike mirror or other accessories you like! Thank you in advance for your help! Sincerely, Jasion Customer Service Team Lyn Here is my final email to them below. To Whom It May Concern, I am writing to express my disappointment with both the quality of your product and the customer service we received throughout our ownership of our Jasion bikes. The issue that ultimately caused us to lose confidence in Jasion involved a faulty stem component. My primary concern was never the cost of the replacement part. My concern was that this was a safety-related component. Had the stem failed completely while riding, it could have resulted in a serious crash and injury, which may have included my toddler. When I contacted Jasion, I expected assistance in resolving a potential safety issue. Instead, I was told the individual replacement part was unavailable and was encouraged to purchase a much more expensive assembly. What made this particularly frustrating was that I was quoted approximately $70 for a small replacement component, yet I was told the specific part I needed was out of stock while it was apparently available as part of a larger assembly. From a customer’s perspective, that did not feel like a reasonable solution to a safety-related problem. In the end, we sold our Jasion bikes. The new owner was able to obtain a replacement stem for approximately $16, making the entire experience even more disappointing. Please remove me from the serial number registration associated with the bike, as I am no longer the owner. Several weeks ago, we purchased two Lectric bikes for approximately $3,500. As I had previously communicated to your team, we were considering making that switch. One of the deciding factors was the ability to safely ride with my son, who is over 40 pounds. We have been extremely happy with that decision. My son loves riding with us, and our experience with those bikes has been significantly better in every respect. This email is not simply about the price of a replacement part. It is about the overall customer experience and how a company responds when a customer raises a legitimate safety concern. Unfortunately, the combination of product issues, customer service challenges, and the handling of this situation resulted in us losing confidence in Jasion and choosing a competitor instead. I hope this feedback is shared with your leadership team, as it reflects the reason you lost not just a sale, but a customer.