Deceptive VAT scam and fraudulent…
Deceptive VAT scam and fraudulent shipping practices! Beware! This company is using a highly deceptive and fraudulent invoicing scheme for EU customers. When I purchased a camera from their official website, they charged me the full amount including 20% EU VAT (€46.50), promising hassle-free delivery. However, they secretly issued two completely different invoices. The customer invoice shows VAT was collected, but the official shipping invoice sent to FedEx was marked as "CIP" (Carriage and Insurance Paid), meaning VAT was NOT paid to the customs! They attempted to force me to double-pay the taxes at the border and handle the customs clearance myself, effectively pocketing the VAT I already paid them. When I caught them and refused the delivery, they panicked and tried to pay the fees to FedEx 5 days late, but it was too late. The package is now returning , and I have initiated a chargeback with my bank. Total scammers! Avoid purchasing directly from their website—use local EU distributors instead. "Suckers360" at its finest. To insta 360:I actually really wanted this go 3s retro bundle and was looking forward to using it, but you ruined the whole experience with your scam. It sucks to be on the receiving end, doesn't it?🤏 "Thank you for confirming publicly that all customs clearance and duties within the EU must be covered by you (the seller) and that I should not bear any charges. However, your logistics team shipped my package under CIP terms, which directly forced Bulgarian Customs to demand that I pay the 20% VAT all over again, even though you already charged me €46.50 for VAT at checkout! This is double taxation and a direct breach of your own policy. Since you claim you cannot find my order, here are the exact details: Invoice Number: INSSGAE9260520151525026AC5 FedEx Tracking / Case: SFC36305225 Because of this massive error and your refusal to resolve it on time, the shipment has been officially rejected and is being returned to you via FedEx.Commercial Invoice / 商业发票 (от файл 8113.jpg) Обща информация за поръчката: Packing List No / 合同编号: INSSGAE9260520151525026AC5 Issued Date / 日期: 2026-05-21 Type of Export / 出口类型: Permanent Shipment / 运输方式: By AIR Incoterm / 贸易条款: CIPModel (型号)Description (品名)QTY (数量)Commodity Code (海关编码)EU HS CODE (欧盟海关编码)Unit Price (EUR) (单价)Total (总价) CINSCATQClassic Leather Case 复古收纳包142029200004202929190€17.78€17.78 CINSAATAaction camera(GO 3S) 运动相机185258939008525890000€261.22€261.22 Subtotal:2 Invoice / Фактура от сайта (Insta360 Official Store) Данни за документа: Invoice No. (Номер на фактура): INSSGAE9260520151525026AC5 Date (Дата): 21/05/2026 Данни на продавача (Seller): Company (Компания): ISTONE INNOVATION LIMITED Address (Адрес): Unit 5, 6/F, Hang Wai Industrial Centre Block C1, No.6 Kin Tai Road, Tuen Man, New Territories, HongKong Tel No. (Телефон): +852 21239148 Финансова разбивка: Grand Total Before Tax (Обща сума преди данъци): €232.50 VAT/GST (20.0%) (Начислено ДДС за България): €46.50 Total Value (Крайна платена сума): €279.00 No.Description (Описание)Unit Value (€)Qty (Количество)Amount (€) (Сума) 1Insta360 GO 3S Retro Bundle Special Edition (Canvas White) || Arctic White || 64GB€232.501€232.50 2GO 3S Classic Leather Case (gift)€0.001€0.00 3Shipping Cost (Транспортни разходи)€0.0