Unfortunate delivery experience
I received my first order and am extremely happy with the delivery and the food was delicious. However, on my salad I found a large stem, I contacted the customer care team and Jacqueline C. Took care of the issue and credited my account for the inconvenience. Thank you Jacqueline C. I was anxiously expecting my second delivery this past Tuesday, June 2, but, it never arrived. After contacting the Care team, Sergio T. Let me know that my box had been damaged in transit and was discarded. Once again, your care team took care of the situation and credited my account for the order and added a little for the inconvenience. Thank you Sergio T. So, now I have put in a new order to be delivered on Monday, June 8th. I am able to get most of the items I was wanting in my undelivered order, except for the chicken pot pie, which I was so looking forward to sharing with my husband, since he is a very picky eater and I was trying to prove to him that Hungryroot was something we could share and enjoy together. I am hoping things improve in my upcoming order. I understand that things happen, but you were asking for honest feedback and here it is. Liz