I received the second order
They changed my 1 star to 5 star. I received the second order, which was supposed to be an exchange for my first order. The first order had issued a coupon of around 93 USD, which I used to place the second order. However, since the second order was cheaper, the coupon amount wasn’t fully used, and they didn’t refund me the remaining balance. When I received the second order, I noticed that the entire product was defective: the legs of the glasses were bent outward instead of inward. Customer service kept calling it a sizing issue, but it is absolutely a quality problem. Additionally, the clip-on does not fit the glasses at all—there is a very noticeable gap at the top. For the second time, I requested to exchange the glasses. I told them I would return this pair, but they only issued a coupon of about 80 USD, which does not fully cover my next order. Furthermore, they do not allow stacking this coupon with the website’s own coupons. This was never mentioned before at all. Communicating with customer service was extremely difficult; I spent over two hours trying to get through to them, and it was completely a waste of my time. I also tried to communicate by phone, but no one answered at all during their stated operating hours