My order should have arrived by now
My order should have arrived by now. I spent almost an hour with customer service, and they were stuck on the fact that the order doesn't show in my portal and that they didn't do it, but I was trying to find out if my order was still going to arrive or if they were going to refund me. They said they had record of the order but kept asking me for more, order number, then they said can you prove you paid for the order which I did. If they are the ones that took payment, why would that be a question? Then they wanted proof that my account doesn't show the order, all the while they did not confirm the correct shipping number, which was wrong. They wouldn't confirm that the seller had shipped or anything. They kept mentioning how they can not remove orders from the account.