Running a racket- DO NOT BUY
I ordered shoes… it was taking forever to get any shipping info and I was gong to be away for work for an extended time… I didn’t want them showing up on my doorstep and sitting there for weeks. I reached out, was told the ordered had been canceled… then I start getting notifications about how they found a new pair of size 8s, and they would begin the authentication process- so their system glitched and when one pair wasn’t found (which is why everything was taking so long), it sought another, and produced a different order number. I reached out to customer services, with all of this info, and was assured the order had been canceled, I have nothing to worry about … well, guess what? It wasn’t! The shoes arrived, sat on my front step for 2.5 weeks. I reached out to Novelship when I saw the package on my cameras… they then began hassling me to let them know the status of the shoe. I was delayed traveling home, and got a couple snarky messages demanding an update- I responded that flights had been delayed, therefore I was delayed. I finally get home, check shoes and box, send pics to Novelship expecting an apology and shipping info… instead I was told I would cover shipping (approx $60) but they would refund me $58 total… so I would ultimately be out of pocket $204, and they would get to resell the shoes. I would never buy from Novelship again. Super shady and infuriating experience.