Don’t recommend. SCAM
I did the dental impressions and sent back the kit based on the instructions given. It’s been over a week since the shipment has reached USA yet they have not cleared it. Upon checking with them they say the shipment is LOST and they cannot retrieve it because I didn’t use their prepaid label even though they never sent it to me. My shipment cost has gone down the drain and seems like so has the money I have paid. I am trying to speak to Ele with customer support to refund my money since I don’t wish to continue with this company but no one is bothering to reply. If this is how they work then I don’t recommend this company! Edited: 24 June. Someone from the Customer Adocacy team has been speaking with me 20th June about this issue. He is more focused on me removing this negative review than anything. They have said that they will be returning the impressions to me and I would have to pay to ship it again. While they said they would pay for me to ship it, I sincerely doubt if they would and have no replied to my request to first compensate me so I can use that amount to ship the impressions again. This has been an utter waste of time! I will be writing to Google to NOT suggest this company when someone looks up Invisalign options since this experience has been utmost unpleasant and unprofessional. I have requested for a refund since I don’t want to continue wasting more time and money with this company, I’m pretty sure they will make up an excuse for not being able to refund me! Will add more updates once they revert. But once again, definitely DO NOT RECOMMEND!!!! Edited: 30th June. I’m still waiting for the “goodwill compensation” for the shipping I have to pay for again. Every day it’s tomorrow. It’s been over a month since I placed this order and literally nothing has happened! I have requested several times for them to cancel the order and refund my money since this whole ordeal has been a waste of time and energy. They are refusing to do it. Really don’t recommend this company if this is how they operate. I am contacting google again to possibly blacklist them atleast from UAE so no one has to experience what I am. Edited: 9th July. After ALOT of back and forth, I resent the shipment as instructed by the team. Once again, they are unable to clear it and we are back to square one again. This order was placed on 28th May. Almost a month and a half later, the company is struggling to receive a basic impressions shipment. I have been constantly asking them to refund my money since we are getting nowhere however they are just giving me the run around and asking me to reship the package instead of actually attempting to support me. Really waste of energy. It’s best to pay more to a local dentist than deal with a scam one like this! Edited: 11th July. Once again the shipment is stuck, as expected. Possibly because the courier also believes this is a scam! The customer support team is asking me to check with the courier why it is stuck since their own shipping department is not competent enough to do. 1.5 months and we are literally NOWHERE. I’ve been asking for a refund and they keep finding excuses to ignore the request and finding reasons to keep prolonging this ordeal. Please guys. Don’t trust this company. I truly believe they are SCAM and you’ll need to chase them like I am to get your money back. Edited: 15th July. They are only willing to refund me 70% of what I paid and keeping the balance in terms of processing and shipment fee even though the actual product was never shipped! What a scam and waste of time and money. I would NEVER recommend this company to anyone. Edited: 19th July. I received an email from the company saying they will also be deducting the so called “good will compensation” they had issued to me since I had to resend the shipment due to their inability to clear customs. So they offered to pay for me to resend it to them. Now they are claiming that since that amount will also be reduced from the refund they are giving me for the original order. So much for good will. This company has tried everything possible to fleece my money and waste my time. I wish I had known about Trust Pilot and read how this company is also fleecing others like me before signing up. Clearly they are willing to do anything to scam customers. No good will or any of the BS they claim, nothing but a SCAM! Please DO NOT fall for this scam, better to pay more and go to a real dentist than waste your money and time with them! Edited: 20th July. This SCAM company is now claiming that I have not been accommodating with assisting them in ensuring the shipment clears customs. They are blaming me for their incompetence and say no goodwill since I want a refund instead of doing their job. What a cheating company. I hope whoever new thinks of signing up reads this before they decide. Please learn from my suffering!