Difficult start, but flawless resolution in the end
I had a terrible experience with Residence Supply. I placed an order, and they held my funds for nearly three weeks before cancelling it without my consent, claiming a "stock issue." After negotiating a resolution, they attempted to charge me extra shipping fees, giving shifting explanations about warehouse locations. To make matters worse, they only disclosed at the very last minute that the lamp they wanted to send had a US plug, making it incompatible for European use out of the box. When I calmly asked for clarification regarding these contradictions, their customer service simply chose to cancel the invoice entirely and refused to fulfill the order. Shifting stories, poor inventory management, and a complete lack of professionalism. International buyers, beware. Update following delivery: After a difficult start, I want to acknowledge the excellent responsiveness of the customer service team (especially Johanna). They stepped in very professionally to turn things around. The company fully honored its commitments: the lamp was delivered quickly via UPS in perfect condition, with the EU adapter included, and all extra fees were taken care of. While it's a shame there was initial friction, the final resolution was flawless. Thank you for making things right.