I am submitting this complaint…
I am submitting this complaint regarding Fundbox's handling of my account and the explanation provided for the denial of a recent funding request. I was a Fundbox customer for approximately two years and maintained my account in good standing throughout that time. During my relationship with the company, I did not experience any significant issues and relied on their services as needed. Recently, I submitted a funding request but chose to cancel the request before any funds were disbursed or withdrawn. Shortly thereafter, my account was unexpectedly placed on hold. When I later attempted to submit a new funding request, I was informed that the request was denied due to my credit score. I find this explanation difficult to reconcile with my circumstances. My credit score is currently 796, which is generally considered excellent, and there have been no material negative changes to my credit profile or financial condition that would reasonably explain such a decision. Additionally, Fundbox had previously extended financing to me for approximately two years without raising concerns regarding my creditworthiness. The timing of the account hold and subsequent denial raises concerns about whether the cancellation of my prior funding request played a role in the decision. While I understand that Fundbox has the right to make lending decisions based on its own underwriting criteria, I believe customers deserve accurate, transparent, and consistent explanations regarding adverse actions affecting their accounts. I am requesting that Fundbox provide a clear and detailed explanation of the factors that led to the hold on my account and the denial of my funding request. If the decision was based on information other than my credit score, I would appreciate an accurate disclosure of those reasons. I am also requesting a review of my account to determine whether the actions taken were consistent with Fundbox's stated policies and practices. My goal is not only to obtain clarification regarding my specific situation but also to ensure that customers receive transparent and fair treatment when account restrictions or funding denials occur.