Extremely Disappointed experience (Feel like a SCAM)
We are extremely disappointed with the experience we have had with our recent hotel booking for our trip to Munich on 05/10/2026. When we made the reservation, the system did not allow us to complete the payment and instructed us to pay on 19/10/2026 instead. However, when we attempted to pay on that date, the amount shown on the invoice was different from what was originally recorded. We contacted customer service immediately and provided all the evidence we had. We were told that we would receive a response within a few hours, but no reply was given until we followed up again later that night. The explanation provided was that the difference was due to exchange rate fluctuations, yet the invoice itself already stated that a 5% adjustment had been applied. After reviewing the live exchange rate, the numbers still did not align with the explanation given, making the situation even more unreasonable. As a long‑time Agoda loyalty member with Platinum status, I find this experience unacceptable. The inconsistency in pricing and the lack of timely and accurate communication have caused us to lose trust in the prices displayed on Agoda’s platform. This incident has severely damaged our confidence in using Agoda’s services, and we are now reconsidering whether we will continue to use Agoda in the future.