Customer Service First.
First of all, you must improve your turnaround time to complete the process of delivery. In my case, perhaps due to holidays (if this is the main reason) the parcel reached its destination beyond a reasonable time for a short distance - PJ to Ipoh. I was a veteran online customer (shopee and tiktok shop) and I know an estimated time taken. Shopee and Tiktok shop are very good in monitoring the delivery process to ensure their customer satisfied with the service. Thank you.