Excellent service
We planned a nearly 3 month long trip - with the last 4 weeks in China. Because the train tickets are only officially on sale 14 -15 days in advance, we used China Highlights to reserve our tickets in advance. We boooked in February for tickets in May and June, knowing we wouldn't always have internet connections at our first destination. The email communication was excellent with one exception due to their internal communication. (B's doing it, no A is,...). I did set myself calendar reminders to check, this was the only one (of six) reservations where I communicated first. The online booking process was pretty easy and the surcharges were minimal. Because we booked months ahead, there were a couple of small price changes, communicated in a timely manner with a link to pay the difference. Email response was less than 24 hours - often at times that were very late in China. In one instance, China rail canceled a route we had planned. Annie was able to identify alternates that allowed us to keep our travel plans and dates. Thank you Annie! Be aware that first class tickets are not always available, or release later... Dates were more important to us than class. We rode second class a number of times and it was very comfortable. Overall, this service allowed us to enjoy our trip without headaches or concerns about missing a booking opportunity. We would definitely use this service again!