Charged me for canceled renewal; was promised that I will not be charged; no refund even after 3 weeks
Charged me for renewal when line was already terminated. Was promised they have have cancelled and will not charge, but did so anywhere. Wrote to them for refund, kept telling me that there was "did not receive any update", "closing monitoring the situation". 3 weeks later, I still have not received the refund. Filed a chargeback with my bank. It is not poor customer service. It is no customer service. Avoid.