Poor communication
Poor communication. Company should have informed client that delivery would be multiple packages. This resulted in fear that items were missing. Company should allow for delivery modification or change to access point for pick up. I was disappointed that I had to urgently have a family member come wait at my house to receive package while I was at work. UPS did a poor job handling package as the box was received with significant damage. UPS customer service is frustrating for clients to use if needed. Overall, communication from cyber power felt unprofessional and casual. Automated responses were far more professional than actual responses.