Promising Product, but Early Failure and Poor Support
I purchased a Mammotion LUBA Mini AWD LiDAR robot mower (3D LiDAR + AI Vision), and unfortunately my experience has been very disappointing. Since it was installed on May 16, 2026, the mower has completed only 8 mowing sessions before developing a problem that prevents it from operating normally. At Mammotion Support's request, I provided the required log files on May 30. On the same day, I was informed that the analysis would take "a few days." Since then, despite multiple follow-ups, I have received no meaningful update regarding the investigation, no explanation of the root cause, and no estimated timeline for a resolution. I understand that technical issues can require detailed analysis. However, a complete lack of communication for more than a week after providing the requested data—and after several reminders—is difficult to accept, especially for a premium-priced product. Current situation: • Robot purchased recently. • Only 8 mowing sessions completed since May 16. • Problem remains unresolved. • Log files provided to support as requested. • Multiple follow-ups sent without any concrete response. • No resolution timeline communicated. The product looked very promising on paper, but the reliability I have experienced so far, combined with the poor level of after-sales support and communication, falls well below my expectations.