Terrible
My experience with this program was extremely disappointing. I spent months in the process, paying ongoing credit report fees and following the guidance provided by my mortgage counselors, Romelle Clinton and Melanie Conley. As a single parent with two minor children, I relied on the information I was given while planning for housing after my lease expiration. Unfortunately, after investing significant time and money, I was informed that my loan would require new underwriting, which contradicted expectations that had been set throughout the process. I felt misled regarding the timeline and requirements, causing unnecessary stress and uncertainty for my family. I was also concerned about what appeared to be close relationships between certain counselors, realtors, and alliance partners. I felt pressured toward specific service providers and questioned whether alternative options received the same level of consideration. Additionally, multiple Property Specific Letters (PSLs) were denied, and I often felt communication lacked transparency and consistency. Overall, I left the process feeling frustrated, unsupported, and disappointed. I believe improvements are needed in communication, transparency, and customer service to ensure future participants have a clearer understanding of expectations and requirements from the beginning.