The worst customer service I have ever…
The worst customer service I have ever experienced. I have sent countless emails and WhatsApp messages requesting assistance with a refund for my return flight after Batik Air rescheduled it. Unfortunately, I have received no meaningful help at all—only automated responses with a ticket number but no actual follow-up or assistance. I even visited the Batik Air office at the nearby airport in person, hoping to resolve the issue. However, I was informed that they could not assist with refund requests and that I would need to contact Customer Service instead. Despite my repeated attempts to reach Customer Service through multiple channels, my issue remains unresolved, and I have received no clear guidance on how to proceed with my refund request. This experience has been extremely frustrating and disappointing.