online booking
Very disappointing experience. Although the issue started with an online booking problem, I remained patient and took the initiative to contact the company to explain the situation. I also patiently waited for their response. However, they never returned my calls proactively, and I had to call them multiple times just to get an update. To make matters worse, the email address they provided could not be replied to, which made communication even more difficult. The whole process left me feeling misled and ignored. I would strongly advise others to think twice before using this platform and consider whether they are truly able to resolve customer complaints effectively. It has been almost a week, and I still have not received any compensation for my RM80 transportation expenses. Even the email provided appears to be invalid. Overall, this has been a very frustrating and disappointing customer service experience.