Amazing customer service worked out an excellent solution
We wanted to use an existing alarm system in our newly purchased home. Brinks said it would not be possible and offered us to purchase a new system to the tune of several hundred dollars and to start a new monitoring service contract with fines in case of early termination. I called Alarm Grid and found a completely opposite approach: great help making the existing system work at no charge, and multiple monitoring plans with no contracts. Most importantly, the tech who helped me through the process, Nicolas Fuller, was above and beyond expectations: on a scale of 1 to 100, he was 110. He was super responsive, courteous but friendly, knowledgeable and patient all the way until the problems were solved. This is what customer service should be. In one word: amazing!