Great customer service even in less-than-desirable situations
I ordered a skin suit on June 2. It was the 3rd place I've tried to order it because the other two places cancelled my order the next day. I later found out why- it's on back order! I called today (June 9) to check the status of my order because I didn't see a tracking number to track it myself. I got Sean I. What a blessing! He was empathetic to my situation (genuinely empathetic), tried to find and offer an alternate product while taking into consideration my needs/wants/quickly-approaching timeline/husband's 7-ft height/etc. He was friendly, offered expert advice as a diver himself and was actively running around different parts of the store/warehouse to look at inventory and compare materials/thicknesses. He truly was amazing. I also work in customer service. I run a small team of customer service reps at my job and I know what it's like to use phrases like "I'm so sorry this happened" and "I can certainly understand your frustration" with all varying levels of empathy (from empty words when we're not truly at fault/think the situation is ridiculous, all the way to genuinely thinking "I'd be devastated if this happened to me/I can't believe we did that!"). When Sean spoke, he made me feel like he genuinely cared about my situation, experience and outcome. Honestly. You don't find that anymore. So I just wanted to say "thank you" and "job well done" to Dive Right In Scuba and Sean both. You're running a great company and have a great employee in Sean I. (and I'm sure many others)!