DJI are not interested in aftersales support - Very poor
I’m extremely disappointed with DJI’s handling of my issue. Despite multiple apologies, they have failed to offer any practical resolution. I purchased the product on the understanding that it came with a worldwide warranty, only to discover that support is limited by region—something that was not made clear at the point of sale. This was bought at an international airport, where products are specifically marketed to travellers and typically expected to include international support. Clearly, that is not the case with DJI. DJI also continue to hide behind excuses about their retail arms being “separate” to online, but that is not the customer’s problem. Their internal structure should not result in customers being left without support — yet that is exactly what has happened here. Being told to return the device to the original retailer in South Korea, when I live in the UK, is completely unrealistic and shows a lack of consideration for customers. In effect, I paid full price for a product but received no meaningful support where I live. This falls far short of what was promised and leaves me feeling misled. These experiences appear to be consistent with other reviews of DJI, which are worth taking seriously when considering spending significant money on a product that may come with sub-standard, or even non-existent, support. Overall, the experience has been frustrating and disappointing, with poor customer service and no effort to provide a fair or reasonable solution. My DJI product is still sealed in brand new condition without any warranty. How bad is this….. Case Ref as requested. And please don't try to drag this out like the other cases and waste my time further. I am looking for a credible resolution. You have all the facts and I have your standard response multiple times. Re:[## 10165969 ##] DJI Customer Care Team CAS-33685022-C9V7T3 15/06/26 - Still nothing back. My 30 day return policy ends on the 17th June26. Are you waiting for this day to pass by to tell me my brand new device without warranty cannot be returned? 15/06/26 - Reply from DJI. Thank you for providing the receipt and sharing your perspective with us. It is my great pleasure to continue assisting you with this matter. We have contacted the offline retail store in South Korea regarding your situation. However, we sincerely apologize that we are unable to provide a return or refund solution for this transaction. As the offline retail stores and the DJI Official Online Store operate on completely independent systems, we do not have the authorization to process returns or manage internal financial transfers for products purchased through independent offline channels. We deeply regret that we cannot meet your expectations regarding this request. Please be assured that if you decide to use the device and encounter any situation requiring after-sales service in the future, we kindly ask that you contact us. We will carefully evaluate the specific matter at that time and explore the best possible ways to assist you. We highly appreciate your patience and understanding. Should you have any additional questions, please do not hesitate to reach out to the DJI Customer Care Team. Comments: Again, despite all the issues, there have been NO options for resolutions; just internal process and policy excuses. DJI products are NOT supported globally and worse, they sell their products at international airports knowing once out of region, there is no warranty for their customers - shocking. How bad is that. 17/06/26 - First of all, no email received (not sure if it makes any difference). So based on your response, " product versions may vary by country or region, and therefore international warranty coverage is not supported.", where is this written on the box sold at an international airport. DJI have mis sold their product and still not doing anything about it. I'm not looking for more excuses, but a credible resolution based on DJI mistakes. Still waiting, and it surprises me you still continue to make excuses for everyone else to see. Fix the issue please. 24/06/26 - for the benefit of others reading this review. When DJI say ' read your latest email' the message or excuses have been exactly the same; they are very stubborn on their decisions and so don't expect anything favourable, even though they are at fault. I have nothing more to say, apart from this is probably the least helpful company I have ever dealt with. Purchase with caution.