Return policy not honored - until...
The hearing aids had several technical issues do I tried to return them. I have been put off by customer service now for a week. They are refusing to respond to emails. I tried calling. Get to told to leave a message and they will call back. No return call yet. I’m presently waiting in an online chat queue where I have been ‘next up’ for over 30 minutes. They appear to have no intent to honor their return policy. Do not do business with this company! 6/25/26 Addendum: shortly after posting the above, I got an email from someone in management apologizing for the delays in handling the refund request. It's still took a while, but they finally issued a label for me to send the hearing aids back and then upon receiving the hearing aids and inspecting them, issued a refund. I think their product still has a long way to go.