We got approved for an phone through…
We got approved for an phone through Airtalk Wireless. Received a defective phone. Contacted Airtalk customer service multiple times and was eventually asked to send photos of defective device and explain what the issues were. The email address provided couldn't receive emails because the mailbox was full. Eventually was able to send photos through. We were advised to contact support again after sending the email with pictures. Customer service said they could not provide further help and we were to contact Tagmobile because that's who was providing the service. Overall I'm genuinely confused because why did they give me instructions and then say we weren't talking to the right company? I think it's a mix of inexperienced representatives and faulty devices. When calling Tagmobile,we couldn't even get through because the phone number and enrollment ID we were given weren't recognized by the system. We weren't transferred to customer service. The phone would just hang up after saying our information wasn't found. I would suggest staying as far away from this company as possible. CUSTOMER BEWARE!