Good final result
My issue was eventually resolved and the support team was helpful. Overall, the experience was positive and I appreciate that a solution was provided. However, I found the process of navigating the website and finding the correct form or support environment for my specific case quite difficult. It was not very clear where I had to go in order to get proper assistance, and the overall user experience could be improved. In short, the final result was good, but the path to reach the right support point was more complicated than it should be. Title: