I ordered a dress from Novodia for a…
I ordered a dress from Novodia for a wedding. Before ordering, I emailed them to explain that I really needed the dress on time, and they replied that they would do their best. When the dress arrived, the zipper was broken and the dress could not even be closed. I contacted customer service to ask for a solution because I urgently needed the dress. Their offer was either to return it to China at my own expense or receive only $3 compensation. The dress cost over $50, and because I had no choice, I paid $25.39 to repair it myself. After explaining this and asking them to check items before shipping, the only reply I received was “OK!”. In the end, they sent only $5 compensation. Very disappointing experience. Poor quality control and poor customer service. Never again.