Unanswered support ticket #624739
Unanswered support ticket #624739 – credits consumed by defective output I am a paying customer who has produced 100+ guided meditation audio files on ElevenLabs Studio. A batch of renders came out defective and had to be fully re-generated, consuming a significant amount of additional credits through no fault of mine. I submitted formal ticket #624739 requesting a goodwill credit reimbursement — not a payment refund — and have sent multiple emails over [timeframe, e.g., the past several weeks]. None have received a human response. The phone number provided routes to an AI agent that cannot resolve billing matters and does not transfer to a person. The product itself is excellent, which is why I have invested so heavily in it. But there is currently no functioning path to reach a human being for a legitimate, itemized billing issue. ElevenLabs: please have a human agent from the billing/credits team review ticket #624739 and respond to bosurgiatgmail.com. I will gladly update this review once the matter is resolved.