Being a customer of 20+ years…
Being a customer of 20+ years apparently has no bearing on how a customer is treated. Pair's platform has been largely stale for more than a decade. The interface can be confusing, and it looks like it's straight out of 2006, but it's been functional, so I've stuck with them - until now. I'm actively shopping for an alternative registrar because Pair can't be bothered to offer a lousy $20 refund for a problem caused by their own platform's confusing email notifications.