Excellent Products – Very Disappointing After-Sales Support ⭐⭐⭐⭐⭐
I purchased three Xiaomi smartphones from an official Xiaomi retailer in Macau in October 2025. At the time of purchase, I was explicitly assured that the devices were covered by international warranty/service. After only about 3.5 months, one of the devices developed a complete green-screen defect. I contacted Xiaomi Global, Xiaomi Germany and Xiaomi Macau/Hong Kong for assistance. Despite months of communication, my case was never resolved. Instead, I was repeatedly referred between different Xiaomi entities, and in the end I had to pay for the repair myself. The Macau Consumer Council (MCC) officially accepted my complaint and later informed me in writing that the retailer had not responded to its inquiries. During the handling of my case, my personal data and my device IMEI were also forwarded twice to private email addresses. I have reported this incident to the competent data protection authority, where it is currently under review. Xiaomi Global later sent me a written apology for the poor after-sales experience and the "data-related issues" in my case. While I appreciate the apology, no practical solution or compensation was ever offered. I expected far better coordination, transparency and customer support from a global company.