I ordered wrong size.
Well, first off I ordered the wrong size, but couldn't contact them through email or phone within 5 minutes of ordering. When I did get a response (within 48 hours), I was directed to the refund site. To make a long story short, I found that site somewhat to more than somewhat confusing and frustrating. Continued with request for return and refund a few times, but was being contacted from customer service as I went along. I expressed my frustration with their return site and suggested a more simpler restructure of the site. Received a very pleasant response with them telling me they will pass suggestion along. I loved the shoes, but found the top leather a little to stiff for my bunion area. All in all, I will more than likely order again in the future. Customer service was very helpful and gracious.