Abysmal Verification Process Lacking Instructions
Redemption completion required verification through a website Veriff.me that required access to my cell phone's camera. Yet no instructions were provided as to how to grant access. Only through a Gemini-AI Google search did I find the instructions to grant access to my camera on Safari, the web browser I was using. Even some generic instruction would have been helpful. Instead, each time the error message stated "allow access and reload page", no hyperlinks or anything helpful. Most verifications simply require texting a code that needs to be copied. Adding to the complexity, no phone number was listed to speak to a human. Chat did not understand my request, asking me to rephrase. And the help section could find no info. The only other option was to submit an email, without knowing how long it would take to respond; while the redemption was time-dependent.