Paid for software I could never activate, refund process is a dead end
I purchased an annual subscription and immediately ran into an activation issue — the key they sent me showed Error Code 1526 (Activation Key Exhausted / Reached Activation Limit) the very first time I tried to activate it. I literally never got to use the product even once. I tried contacting their support team to resolve this, but their support is only available Monday to Friday, so my calls were answered by an automated response. Very frustrating when you've just paid for software you can't use. I then tried to claim a refund through their 30-day money-back guarantee since the product was completely unusable from day one. However, the process is not as straightforward as advertised. Instead of processing the refund, they redirect you to technical support first — which I couldn't even reach. I understand companies have procedures, but when a customer cannot activate a brand-new purchase and cannot reach support, the least they can do is honor their own money-back guarantee without making it an obstacle course. Hoping Stellar's team reaches out and resolves this properly. I'll update my review if the situation is resolved. Update: Stellar's support team has since reached out and provided the license. Issue has been resolved.