Impossible cancellation policies, delayed sales data, and terrible support
UPDATE 2: They did like I said, ignored me for days even though I reached within 8 minutes of discovering their website doubled order something for a customer. Sent out 6 emails over 3 days like they say in heir response below and they still printed and shipped the duplicate order. This company is wrong. UPDATE: Fourthwall responded to the OG review and said they would fix it. I did what they said and 2 days later they have yet to respond. I stand by everything I said and more. Really disgusting "customer service" After using Fourthwall for a year, I am completely done with them. A website glitch caused a customer to get double-charged for an order. The customer notified me 98 minutes after the purchase. Here is the absolute scam of their system: Fourthwall has a strict 90-minute order cancellation window. However, they do not notify creators of a sale until 24 hours after it happens. It is literally impossible to cancel a glitched order within 90 minutes if the platform keeps you completely blind to the sale for the first 23 hours. When I tried to cancel the duplicate order, the system blocked it and said I could only issue a refund. Because I run a good business, I refunded my customer out of my own pocket for Fourthwall's website error. When you try to get help, you are trapped in a loop with a worthless AI support bot. They claim they are escalating the issue and make you wait 24 hours. They use this exact 24-hour delay to play a game. Once the time passes, they claim the item has already been printed and packaged (which takes weeks in reality) so they can pocket your profit. I have tried to escalate this three times and have heard absolutely nothing back. Underhanded, slimy, and complete garbage customer service. Avoid this company if you value your profits and your sanity. I am actively looking for other platforms