Unfortunately
Unfortunately, this has been an extremely disappointing experience. For weeks, I have been trying to resolve case #80152, yet I have received no meaningful support. Instead, I have repeatedly been referred to DHL, despite DHL clearly confirming that only the sender can initiate an investigation into a missing return shipment. The return package was confirmed to be on its way back to the company, but the tracking has not been updated for more than six weeks and the current location of the parcel remains unknown. Despite this, no investigation appears to have been opened, and no refund has been issued. What is most frustrating is being passed back and forth between the retailer and the shipping company while receiving no real assistance. As a customer, I should not be left to resolve a problem that can only be addressed by the sender. DHL has made it clear that the responsibility to investigate lies with the company, yet no effective action has been taken. After weeks of waiting, multiple support requests, and a complete lack of accountability, I feel ignored and let down. A professional company should take ownership of such situations, communicate transparently, and work proactively toward a resolution instead of shifting responsibility elsewhere. At this point, I am still waiting for either a proper investigation or a full refund. Based on my experience so far, I cannot recommend this company and would strongly advise potential customers to consider the quality of after-sales support before making a purchase.