The software is fine. The accountability is not.
Use it if you want, but go in with your eyes open. If something goes wrong, you're mostly on your own. The platform is easy enough to use, though you'll want to make sure you actually understand the legal definitions behind the questions. And yes, you still end up filling most things out yourself, but that's tax software for you. My real issue? My case was as simple as it gets: one fellowship, one income source. Sprintax told me to file a New York State return. Turns out, I never had to. New York State sent me a letter saying exactly that, and I got a full refund, one day before I left the country! Lucky me. At least eight of my colleagues with the exact same situation had no idea. Some already left. I don't know if they'll ever see that money. When I reached out to Sprintax multiple times to understand what went wrong and avoid this next year, I got nothing but automated responses. And when I finally pushed for an actual explanation, I was told I'd need to purchase a post-filing service for them to review their own mistake!!!! No thanks. You gave me incorrect advice, I almost lost hundreds of dollars, and now I have to pay extra for you to tell me why?