Online ordering sucks
I ordered some clothes from their "70% off!!" sale recently, and received a defective item. Emailed customer support to get an exchange or refund and they said they could provide "in-store credit" as a "special exception"... I bought the item on sale, so its not like I can re-purchase it with the credit. It's essentially forcing me to go spend more money with them as a special favor for receiving a defective item. I let customer success know I wasn't happy with this resolution. Now I haven't heard back in 3 days... Just overall not a good experience. Feels like they just go on sale to get rid of defective items via the "no refund/no return policy" for on sale items. This isn't the first time I've received a defective item, and I'm getting sick of it. I gave them the benefit of doubt, but in store and online their items are falling apart, and they won't even provide a refund or exchange it. I wouldn't trust purchasing from them unless you can see the item in hand, and quality check yourself, because they clearly don't. Won't be purchasing from them ever again.