PLEASE BE AWARE!!
PLEASE BE AWARE!!! DO NOT DO BUSINESS WITH UMAY, EVER!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS NOT ONE BIT AND THEIR CUSTOMER SERVICE IS HORRIBLE TO SAY THE LEAST!!! I am extremely disappointed with my experience with UMAY. I purchased a treadmill that has not worked properly since day one, despite being covered by a one-year warranty. I have repeatedly contacted customer service for assistance, expecting the company to honor its warranty and help resolve the issue. Unfortunately, UMAY has refused to send anyone out to inspect, service, or repair the treadmill. Instead of providing meaningful support, I have been met with poor customer service and a lack of accountability. A warranty is only valuable if a company is willing to stand behind its product, and that has not been my experience. As a customer, I expected a functioning product and reasonable support when problems arose. The refusal to properly address an issue that existed from the beginning is unacceptable. I would not recommend UMAY based on my experience with both the product quality and the customer service I received. I hope UMAY takes responsibility for its products and improves its customer support practices for future customers.