I had the unfortunate opportunity to…
I had the unfortunate opportunity to purchase car insurance online. It was my first time doing this and I was a little uncertain, to say the least. I have always been Leary about using my credit card information online to purchase anything and this time was no different. However, through all my frustrations and difficulties, I had the pleasure of working with an employee by the name of Matthew, that helped me get through this transition as smoothly as possible. Even with my texts of utter frustration and panic, thinking I just got scammed, Matthew quickly calmed my fears by assuring me that is definitely not the case. He was able to communicate with me via texts and provided me with numbers and links that made this experience much easier to navigate. Although I am a bit embarrassed by my initial frustrations in my texts to him, I am very grateful he was the one who I dealt with and would recommend him to anyone needing affordable car insurance in the future. His ability to provide answers to all my questions in a timely manner, and, above anything else, display sincere professionalism in the process, is admirable. Thank you. Holly Condron