I have not received the battery.
I have not received the battery. The order shows completed and received, but I never received the package. Please investigate this order.
刘洁芳
奥地利
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I have not received the battery.
Thank you for your public reply, but my issue remains completely unresolved. Let me state the facts clearly: · My order (#116616478) was placed on May 27, 2026, with the correct shipping address in Austria. · Your chosen carrier DPD delivered my package to a completely different address in Germany on June 1 – that is NOT my address, and it's even in a different country. · I have provided your support team with clear evidence (my order confirmation vs. the DPD delivery slip showing the wrong address), yet you have neither refunded my €181.67 nor resent the item. It has been over 20 days since I placed my order. I have contacted your support team multiple times, but only received generic responses and delays. I demand an immediate resolution: either reship my order to the correct Austrian address or issue a full refund. If this is not resolved within the next 48 hours, I will escalate to my payment provider and consumer protection authorities. I hope you take responsibility and stop wasting your customers' time.