Positive Customer Service experience - really!
I purchased a MS Office 365 subscription that I planned to activate when my current subscription ended. I didn’t realize the new subscription had an “activate no later than” date. When the time came to activate it, unsurprisingly, it didn’t complete successfully. I wrote to the StackSocial customer service team and they quickly responded with an updated subscription key. They could have taken a hard line on the activation deadline (a detail that had escaped me at the time) but chose to resolve this in a win-win manner. I wish this treatment wasn’t so noteworthy but it is as customer service experiences can be all over the map. Thank you Patrick and the rest of the SS customer service team!