Horrible experience
Horrible experience. I paid for a UPS label, then got told I need to create a new UPS account and link it to Parcel Monkey. The link they give you to create the account doesn’t even work, and there’s no clear option anywhere in the profile or FAQ to link a UPS account anyway. The chatbot is useless too, it just keeps repeating the same vague answers without actually helping. Total waste of time. At this point I’m just hoping my refund goes through.