瑞士
After over a month of waiting for a replacement for my Luba which completely stopped working, they sent me a new mower. The problem, it doesn't work either! Now I'm being told to 'just wait and be patient' while they fix the issue. No timeframe for how long it will take, it's impossible to talk to anyone who can actually do anything, they insist on only using email, and take forever to respond. avoid at all costs
I wish I could leave less than one star, the customer service is just that bad. My robot had an issue with water ingress in the vision module, which I promptly reported along with photos. It took them three weeks to process the claim, when they then said they'd ship one urgently, from china, which took 5 weeks! During this, the robot stopped working entirely (likely also water ingress related). Their 'tech' support displayed laughable knowledge of their own product (I understand how it works better than most of the agents I spoke to), and took two weeks to realise that the product needed replacing. As they don't sell the Luba Awd Mini 800 anymore, there were significant delays and complications in them sending me a replacement, they suggested no less than 4 alternatives, 3 of which I accepted only to be told they were also out of stock. I'm still waiting for them to send a replacement (and have been waiting for an update in their 'live' chat for over an hour while writing this. Please, please, please - avoid Mammotion if you value your time and sanity.