SAVE YOUR MONEY
We purchased this Jasion for my kids to get to school and work. Upon assembly it wouldn’t run. The front brake and lever had to be replaced. Jasion customer service did an adequate job getting me the parts and I installed them. That process took around 6 weeks. It ran for a week and we let it sit for the winter. Once spring weather kicked off, it ran for a week or so and we had another code and the bike had no power. That error took place on 04/13/26. They still cannot fix the issue today 06/17/26. No parts have come. The customer service is very pleasant but has zero ability to help. They offered me $50 for my inconvenience then another $50 when they realized they have no solution due to backordered parts. I have received zero of the $100 they offered. After following up this week they offered me a bike lock. I almost laughed. This bike is dead. You cannot steal an e-bike with a dead battery. How is a bike lock helpful? I am demanding a new bike and they offered me $50 off a new one. This experience is not one I’d recommend. Please save your money and purchase a reputable unit. I’ll continue to do everything I can to get the word out on how poor this product is until someone actually helps me.