Avoid FitnessRepairParts.com or it will cost you
FitnessRepairParts.com has highly restrictive policies: 1) they charge you 20% of the purchase price, if you return a part, calling it a "restocking fee," 2) if you return an electronic part that has been opened, you are also charged a 30% "inspection/testing" fee, 3) when you return a part you suspect of being defective, they a) require you to pay postage to return their defective part and b) will only ship you a replacement for the defective part, as opposed to simply refunding your money (NO REFUNDS, PERIOD). I purchased a replacement for their defective part from the company that came out to service my treadmill, so I really did not need FitnessRepairParts.com to ship me a replacement. When I explained I no longer needed or wanted their replacement for their defective part, they said I either had to accept it or pay the 20% restocking and 30% testing fees--no flexibility on this whatsoever. Moreover, their customer service is abysmal--impersonal, exceedingly inflexible, and, I'd say, inhumane. Don't try calling them, as no one will answer, and when you leave a message requesting a call-back, it never comes. So, you have to deal with them solely via email. The service technician I ultimately had to have come out to my house when FitnessRepairParts.com's part failed told me the part I received from FitnessRepairParts.com looked very much like it was a re-manufactured part--something they, of course, deny. And, to boot, they charged me $183.48 for a defective Controller Board that the repair tech replaced for $147, replacing it with the very same Controller Board (sourced directly from NordicTrack) that had been installed in the treadmill when I bought it new.