Trouble with Customer Service concerning a return and refund
Update; Stewmac has taken care of my refund issues. I appreciate their efforts. I returned a $77.96 bridge plate (wrong size) for refund using an RMA issued by stewmack (There are no staff to speak with at stewmac, so the RMA came by email after I submitted a website bot request). After weeks of getting no notification from stewmac concerning the status of my return, I checked my order history on the stewmac website and found no record of my return or status on my refund. I tried to call but got a recorded message. stewmac does not have support staff answering calls so customers are forced to submit a bot request for assistance on the stewmac website. stewmac's policy is to respond to requests for help within 24 hours. if a customer has a problem that is time sensitive they are just out of luck. The products I have purchased from stewmac have generally been of good quality and thankfully I had no issues or questions that I couldn't work out on my own (until this refund issue), but the lack of a human being to speak with for account issues, product issues, or even advice before placing an order is troubling. As much as I like the stewmac product selection, I am sad to say that I am hoping to find another vendor with a better and more timely method of customer service. I may still purchase certain items from stewmac for which I am fairly certain I will need no customer support.