Customer Service failures
Today, I had to follow up on a customer service ticket that was started 96 hours earlier, as whomever received the ticket from the "supervisor queue" reviewed it and closed it without following up at all. This was after multiple assurances that all tickets receive follow up within a maximum of 48 hours due to company policy. Angi is continuing to be very shady with regard to a simple question regarding contractor compensation after we learned that a contractor was to be compensated a mere 10% of what we paid for assembly of a structure we purchased through Bed Bath and Beyond. Angi indicated they could only tell us that "... a significant portion of the payments goes towards compensating the skilled pros who provide the services", and the rest of what we paid that was not quoted to the contractor was "...allocate(d).... to maintain and enhance the platform. This includes payments to other platforms and services that contribute to the seamless functionality and improvement of (Angi's) services, ensuring (the customer) receive(s) the best possible experience." (Customer Service chat on 6/11/26). Today, in addition to again failing to answer my compensation question, they also failed to provide an escalation path via phone above the standard customer service representative level, and indicated they were only allowed to re-open the ticket and send it back to the "supervisor queue". Angi's customer service team is certainly living up to their 2.4 star reputation so far, and shows no sign of deviating from their broken and nonsensical process. While I fully expect to receive the basic, simple information I am requesting, the amount of work it is taking to obtain that has shown that Angi is NOT the amazing and reliable resource they claim to be. --Disappointed Midwest Homeowner--