avoid this company at all costs!!! This is a scam...
Like others have said, avoid this scam company. They obscure the fact that this isn't a processing fee for passports but a preparation fee - you still have to pay the same amount they charge to the govt. Website isn't clear and the document you are provided really isn't clear either. The customer service reps will apologize for the consumer being 'confused' but stand by their $130 preparation fee (you do get pdf file YOU have to print, instructions for a picture YOU have to provide, etc). Save yourself from the mistake I made, go directly to the gov website and fill out your own form and send it in - that's what I thought I was having done.