POD sellers BEWARE...
Using Printify has been one of the worst business experiences I have ever had. And I've been in the POD industry for 8 years. Their customer service is absolutely abysmal. I have had a ticket open for 31 days, spoken with at least six different support staff, sent at least ten emails, and spent hours stuck in their frustrating AI chatbot/support loop. Instead of solving my issues, Printify has made the situation worse. I now have five canceled orders and still do not know why they were canceled. Nobody at Printify has provided a clear explanation, nobody seems to take ownership, and every response just adds another layer of confusion or deferment. Printify feels completely broken from a customer support standpoint. For a platform that is supposed to help POD sellers (often beginners!) start shops and fulfill orders, their inability to provide even basic answers or timely support is unacceptable. Embarrassing, really. POD sellers need to know this, or they too will be met with the same frustrations. My experience has been nothing but delays, confusion, canceled orders, wasted time, frustration, or just downright getting ignored. I am hopeful Printify will see this, so that they can respond publicly and address these claims that me, and so many others have experienced: Why is the customer service at Printify considered the worst in the industry? FYI: Printify does not provide a phone number. They do not provide dedicated account reps. Wait-times in the chat bot are 90-120+ mins, and support tickets usually go days/weeks without a response. (They don't tell you this when you sign up.) For Printify: My open case is #5054492 My cancelled orders in the last 30 days: #24570114.332 #24570114.317 #24570114.315 #24570114.309